FAQs: Snappy Computer Enterprises
- 29 Elmore Park Road, Suite #8, Bartlett
- Office hours: 9 a.m.-5 p.m. Mon.-Fri.
- (901) 385-9004
- info@snappycomputer.com
- snappycomputer.com
- On Facebook as Snappy Computer Enterprises
- Owner: Tory Bennett
Tory Bennett and his company, Snappy Computer Enterprises, have been a fixture in the Bartlett area for more than 15 years, and they recently moved to a new location at 5786 Stage Road, Suite 8.
The firm offers a wide range of computing and information technology services from software and hardware to connectivity, engineering and maintenance. The only type of computer that they don’t offer is an industrial specialised computers (If this is what you were looking for have a Look for Ruggedised Industrial Pointing Devices Today)
The company also provides website construction and e-commerce solutions for individual consumers and businesses large and small.
Snappy Computer has extensive expertise helping medical and dental offices with their specific computing needs, particularly with data and billing management, according to office manager Brian Heard.
Dr. Shirley Leech has used Snappy Computer for her medical practice and personal computer needs for 12 years.
“When I was with a large group medical practice, Tory connected all of our offices, hooked up our Internet, and installed a special billing system,” she says.
She adds, “He built a computer for me 12 years ago that’s still working at home. I live in Marion, Ark., and I know he would be there if I had a problem. All I have to do is call. He fixes anything that goes wrong.”
Even more, Leech says, “He developed a wonderful website for me. I have a long form that my patients need to fill out, and now patients can download it. I had a problem with my Microsoft Word software and I noticed that he fixed it at 12 o’clock at night. I can’t praise Tory enough.”
The company provides technology support over the phone or via email, through remote computer access and on-site work.
On a daily basis Snappy Computer can handle everything from Comcast connectivity to screen and phone repairs, as well as wiring and website design. The company even repairs TVs and printers, and it has a recycling programso people can bring in their outdated computers, electronics and used batteries.
Recently, computer users have been reporting a resurgence of malware or ransomware, hackers extorted businesses and institutions for more than 209 million in ransomware payments. A customer may click on a seemingly standard email, but it includes ransomware that encrypts and locks information on a computer and holds it for ransom, seeking payment in bitcoins (a form of internet currency).
“It’s pretty bad, and our biggest challenge with customers. We’ve even had to rebuild entire servers,” he said.
He hopes for Snappy Computer to offer a free class at the Bartlett senior center in the future, providing advice and best practices on basic computer safety.
“We urge people to be diligent and scan for viruses on their computers every day,” Heard stresses. He says even Apple computers can be vulnerable to viruses.
As a local small business, Snappy Computer can offer its services at a more economical rate than other big box chain stores, he says. The company’s rate averages $90 an hour, but can be less with a contract.
“What makes us different is that we are there for our customers, and we do our best to keep them up and running,” Heard said. “We are up front — we earnestly and honestly want to help our customers. We work with our customers to do what’s right.”
Jill Featherstone, office manager for Hillcrest Animal Hospital in Bartlett, says the business been a Snappy Computer customer for five years.
Their website was recently hacked. “We’ve been pleased with how they have helped us,” she says. “They are not far from us so it’s very convenient. They came out that same afternoon to get our website up and going. We read lots of reviews on Privacy.net on how to make our website more secure so hopefully we won’t get hacked again!.”
David Webb is the owner of Sonlight Studios, a Memphis-based TV broadcast production company, and has been a customer of Snappy Computer for six to seven years.
“Tory and his team are the best,” he says. “I use one computer company for everything. You can buy a mop online, but with computers you need people to hold your hand, whether you’re buying a laptop for your daughter or a computer for your business. They are there for you answering questions and making everything work. They do a fabulous job.”
Snappy Computer offers a 10 percent discount to teachers with Bartlett City Schools and all active duty military personnel.
Written by Linda Cooper, special to the Express.
