Memphis Light, Gas and Water Division customers are receiving automated scam calls from a 1-800 number requesting customers to call back and make payment to avoid having their services cut off.
While MLGW does mail cut-off notices to customers and uses auto-dialers to alert them that payment must be made by a certain date to avoid cutoff, the company does not ask customers to call a 1-800 number back or buy a prepaid debit card.
If you get such a call, you are urged to:
- Hang up the phone.
- Never give out persomal financial information over the phone.
- Report it to the police if you are scammed.
Residential customers should call 901-544-6549, and business customers should call 901-528-4270 if they have concerns.
Customers may go to any of the five MLGW community business offices and speak with a credit counselor if they have problems paying their utility bills.
